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Delivery Issues

What if my product arrives damaged?

If your item arrives damaged, please email us immediately with a photo of the product and your order number. We’ll work with you to resolve the issue quickly.

What happens if my package is marked as delivered but I haven’t received it?

First, check with neighbors or your building manager. If the package is still missing, contact the shipping carrier for assistance. If you’re unable to resolve the issue, contact our support team.