Lauren Adelaide

Shipping typically takes&#xA0;3-5 working days, depending on your location. Including the processing time, the total shipping time is&#xA0;4-8 working days. We ship directly from our manufacturing facility to ensure product quality and fulfill orders in a more sustainable way.

Shipping typically takes 3-5 working days, depending on your location. Including the processing time, the total shipping time is 4-8 working days.We ship directly from our manufacturing facility to ensure product quality and fulfill orders in a more

How long does shipping take?

Shipping & Order Tracking

How can I contact customer support?

When will I get a reply to my email?

Do you offer phone support?

Customer Support

How long does it take to process my order?

Why does shipping take longer than other stores?

When will I receive my tracking number?

What if my package is delayed?

What if my package is lost or stolen?

Can I change the shipping address after placing my order?

Will I receive updates about my order?

Can I track my order?

How can I find my order number?

What if I didn’t receive an order confirmation?

What if my product arrives damaged?

What happens if my package is marked as delivered but I haven’t received it?

Delivery Issues

What is your return policy?

How do I return an item?

Who pays for return shipping?

How long does it take to process a refund?

What if I ordered the wrong size?

What if I receive a damaged or defective product?

Do you offer a warranty?

Returns, Refunds & Exchanges

Why does the color of my product look different from the pictures?

How do I choose the right size?

How can I ensure the longest product lifetime?

Products

What payment methods do you accept?

Is my payment information secure?

Can I split my payment between two methods?

Do you offer installment payments?

Will I be charged VAT?

Payments

Do you ship internationally?

Are your products sustainable?

Why are your products shipped from a foreign country?

How do I apply a discount code?

General FAQs

How long does shipping take?Updated 2 months ago