Lauren Adelaide

We are not responsible for lost or stolen packages. However, we recommend contacting the shipping carrier with your tracking information for assistance. If you still need help, contact our support team.

We are not responsible for lost or stolen packages. However, we recommend contacting the shipping carrier with your tracking information for assistance. If you still need help, contact our support team.

What if my package is lost or stolen?

Shipping & Order Tracking

How can I contact customer support?

When will I get a reply to my email?

Do you offer phone support?

Customer Support

How long does it take to process my order?

How long does shipping take?

Why does shipping take longer than other stores?

When will I receive my tracking number?

What if my package is delayed?

Can I change the shipping address after placing my order?

Will I receive updates about my order?

Can I track my order?

How can I find my order number?

What if I didn’t receive an order confirmation?

What if my product arrives damaged?

What happens if my package is marked as delivered but I haven’t received it?

Delivery Issues

What is your return policy?

How do I return an item?

Who pays for return shipping?

How long does it take to process a refund?

What if I ordered the wrong size?

What if I receive a damaged or defective product?

Do you offer a warranty?

Returns, Refunds & Exchanges

Why does the color of my product look different from the pictures?

How do I choose the right size?

How can I ensure the longest product lifetime?

Products

What payment methods do you accept?

Is my payment information secure?

Can I split my payment between two methods?

Do you offer installment payments?

Will I be charged VAT?

Payments

Do you ship internationally?

Are your products sustainable?

Why are your products shipped from a foreign country?

How do I apply a discount code?

General FAQs

What if my package is lost or stolen?Updated 2 months ago